Update Message

Available on Agent 20.13.1+ with SBE 20.13.2+ in Beta. Starting with SBE 20.16, the feature is now in Controlled Availability. Update an existing message. Starting with Agent 23.6, this endpoint is OBO-enabled.

  • For authentication, you must either use the sessionToken that was created for delegated application access, or both the sessionToken and keyManagerToken together.


Controlled Availability

Message Update is currently released with Controlled Availability because of the following limitations:

  • This feature is not yet supported on Mobile, where updates are displayed as new messages instead of replacing the existing one.
  • The flag Silent=false, that can be used to make an update be displayed as an unread message, is not fully supported yet.

Both limits will be lifted in a future release.


Permissions and guidelines

  • Entitlement canUpdateMessage is required.
  • Wall posts cannot be updated.
  • It is not possible to update messages sent by other users (except when using OBO with the proper permissions)
  • There is no time limit to update old messages, however we discourage updating very old messages as this won't provide a good user experience.
  • There is no limit of how many times a message can be updated, but we discourage updating it more than a 1000 times.
  • When used as a OBO endpoint, the end user must have the canUpdateMessage entitlement enabled, and the App must have the SEND_MESSAGES permission.