Remove Member

Released prior to 1.43.
Removes an existing member from an existing room.


Room ID

The room ID can be located in the Symphony web or desktop client by clicking on the timestamp of any message in the conversation. This will open the Message Status module overlay, and the Conversation ID can be found in the overlay footer.

The room ID in the UI is in Standard Base64 encoding. When the room ID needs to be used in a URL, it should be in URLSafe Base64 encoding. To obtain the URLSafe Base64 room ID, replace forward slashes with underscores, replace pluses with minuses, and ignore any trailing equal signs.

Visit Overview for an overview of streams.


Rules and limitations

  • Currently, it is possible to remove all members from a room, however, this action is not recommended since the removal of all members leaves the room in an unrecoverable state. At any time, a room should have at least one owner.
  • It is not possible to remove members from deactivated rooms.


Required Permissions

New room members can only be removed by:

  • Owners of the room
  • Compliance Officers and Super Compliance Officers who are not members of the room
  • Service Users with the User Provisioning role (members or not members of the room)

See Bot Permissions for a list of roles and associated privileges.

Jumbo Chat Rooms

When creating or deconstructing jumbo rooms (i.e. more than 1,000 members) in one bulk load, please be advised of the following:

  1. Members should be added/deleted 1 member every "3 seconds" to allow key management functions time to process.

  2. Members should be added out of working hours (best is during weekend maintenance)

  3. Ensure at least 2 room owners are created (for room management backup purposes)

Please note, the maximum number of members that can be added to a room is dependent on your service type (i.e. Business or Enterprise Tier). ​ Please notify Symphony Support when creating Jumbo Chat Rooms and our team will advise on maximum room size and monitor your launch.